About these terms
UpTopWeb is the name used for this UK-based website studio. Our services are designed primarily for counsellors, therapists and therapy practices acting for business purposes.
These terms apply when you use this website or send us an enquiry. They do not force either of us to start a project. A service agreement begins only when you complete the subscription checkout for the plan described on this site.
If you are legally acting as a consumer rather than for your business, nothing in these terms limits any mandatory rights you have under applicable law.
Using this website
You may browse the site, view our fictional design examples and send a genuine enquiry. Please do not attempt to disrupt the site, gain unauthorised access, submit unlawful material or use automated tools in a way that damages the service or other visitors' experience.
Our demo sites are fictional. Names, credentials, fees, locations and practitioner identities shown in them are illustrative and must not be treated as real professional listings or clinical advice.
Enquiries and project acceptance
Starting a project is a single flow on this website: you fill in a short form, then continue to checkout for the plan described on this site. Completing checkout is when the agreement between us begins, on these terms together with the plan and price shown at checkout.
After checkout, we will ask you to complete a design brief so we can understand your practice, audience, preferred pages and content before we start building. You are not required to include client names, clinical details or confidential case information in that brief, and you should not send them.
What we can provide
We offer two plans for solo practitioners, Essentials and Growth. Both include:
- design and build of up to five core pages, or a redesign of your existing website, with copywriting based on the information you give us;
- managed hosting, SSL, security, backups and technical maintenance;
- a .co.uk domain on the terms below, or linking a domain you control;
- unlimited minor content updates, as described below;
- foundational search setup, including Google Search Console and Bing Webmaster Tools;
- a cookie consent banner, and help setting up your privacy and cookie policies;
- connecting your existing online booking system, a WhatsApp chat button and Stripe payment links; and
- a professional email address on your domain that forwards to the inbox you already use.
Growth also includes up to ten topic and location pages, a blog ready for your articles, setting up your Google Business Profile, an optional editor for making small changes yourself, and priority support. The pricing section on our homepage describes each plan in more detail.
Payment links use a Stripe account in your name, and Stripe's own fees apply. If your domain already has email, we will agree any change with you before setting up your professional address, so your existing email is not interrupted.
Other services, such as logo design, writing ongoing blog articles, advertising and larger custom work, are separate paid extras. We will always agree the scope and price of an extra with you before starting it.
Trial, billing and cancellation
The current offer includes a 10-day free trial. If you sign up with a valid referral link or code, the trial is one month instead, as set out in the referral scheme terms. The trial begins when you complete the subscription checkout. We collect a payment method at checkout, but do not charge the recurring fee until the trial ends.
You may choose Essentials at £19.99 each month or £191.90 each year, or Growth at £39.99 each month or £383.90 each year. Unless you cancel before the trial ends, the plan you selected starts automatically and renews on the same billing interval until cancelled. The checkout page shows the amount and billing interval again before you confirm.
You can move from Essentials to Growth at any time. Contact us to switch, and we will confirm any change to your next bill before it takes effect.
There is no minimum term unless we expressly agree one for a separate service. You can cancel during the trial to avoid the first recurring charge, or cancel later to stop the next renewal. Your subscription gives you the right to use the website we have built for your practice for as long as it continues; it does not transfer ownership of the website itself to you (see Ownership, licences and domains below). Any payment already due, refund or pro-rated amount is handled according to these terms and your statutory rights.
When you cancel, our hosting and support service for that website ends and it will no longer remain online with us. Your domain stays yours and your content and assets stay yours, so you are free to take them elsewhere. The website itself — its code, components and underlying implementation — is not included in that handover, for the reasons explained below.
Your content and responsibilities
You are responsible for:
- supplying accurate, current information about your practice, services, fees, qualifications and professional status;
- having permission to use every photograph, logo, testimonial and other item you give us;
- reviewing and approving the site before launch and telling us when information needs to change;
- complying with professional, advertising, accessibility and data protection duties that apply to your practice; and
- acting as the data controller for personal information collected from your own clients through your website.
We may decline or remove content that we reasonably believe is unlawful, misleading, unsafe, infringing or incompatible with the agreed service.
Ownership, licences and domains
Your domain is yours. Domain purchase and renewal are managed and paid for separately by you, and we recommend keeping registration and login details in an account you control. We can recommend and guide you on this, but the domain itself is never ours.
If you are a new customer without an existing domain, we reimburse the cost of registering a .co.uk domain through our chosen provider after your first month's subscription payment, and we cover the annual renewal cost after that for as long as you subscribe. This applies only to .co.uk domains bought through the provider we set you up with; it does not apply to domains purchased elsewhere or to other domain extensions.
Your content and assets — words, photographs, logos, testimonials and other material you supply, or that we create together for your practice — remain yours or your licensors'. You give us permission to copy, edit, display and host that material only as needed to provide the agreed service. We will not describe supplied client content as our own.
The website itself — its code, design components, templates and the underlying technical implementation — is owned by UpTopWeb. Your subscription licenses you to use that website while it continues; it does not transfer the code or implementation to you. This lets us offer the service at an accessible monthly cost while keeping the underlying build reusable across our client sites.
If you would like to acquire the website and its code outright — for example, to move it to your own hosting or developer — you can request a one-off transfer at any time. Because every site and its history of work differ, we agree the transfer fee with you individually rather than publish a standard price; contact us to discuss it.
Any different arrangement must be confirmed in writing.
Content updates
Your subscription includes unlimited minor content updates, such as:
- text changes and corrections;
- image swaps within your existing layout;
- price updates;
- contact information changes; and
- adding or removing services from existing pages.
Major changes may be quoted separately, including:
- complete page redesigns;
- adding multiple new pages;
- new functionality or features; and
- major structural changes.
We will always provide a quote before undertaking additional work.
Referral scheme
Customers can earn credit off their monthly fee by referring other therapists, and the people they refer get their first month free. The referral scheme terms explain how it works and form part of these terms for anyone who takes part.
Third-party services
Websites depend on services such as hosting, domains, email, payment providers and third-party software. We choose and manage providers with reasonable care, but their separate terms and outages may affect the website. You must also comply with the terms of any service held in your own name.
Availability and results
We use reasonable care and skill and aim to keep hosted sites secure and available. No internet service is uninterrupted or risk-free, so maintenance, provider incidents and events outside our control may cause temporary disruption.
We do not guarantee a particular search ranking, number of enquiries, revenue result or clinical outcome. Marketing performance depends on factors beyond the website itself.
Data protection and confidentiality
Our Privacy Policy explains how we use information submitted directly through this website. If we process personal data on your behalf as part of a client website, the relevant data protection responsibilities and instructions will be agreed separately.
Each party should protect the other's non-public business information and use it only for the project, except where disclosure is required by law or has been authorised.
Responsibility when something goes wrong
Neither party is responsible for a loss caused by the other party's inaccurate information, unlawful content, failure to act, or an event reasonably outside its control. Each party should take reasonable steps to prevent and reduce avoidable loss.
Nothing in these terms excludes or limits responsibility where doing so would be unlawful, including liability for fraud or for death or personal injury caused by negligence.
Changes and concerns
We may update these website terms when our services or the law change. The date at the top shows the latest version. Changes do not rewrite an existing service agreement unless we notify you and the agreement allows the change.
If something is unclear or you want to raise a concern, use the enquiry form on the UpTopWeb homepage. Existing clients can use their usual support contact. We will try to resolve concerns directly and fairly.
Contact
If you have questions about these Terms, please contact us at info@uptopweb.co.uk.